Refund policy

This Refund Policy describes how billing adjustments work for Forge and Forge Desktop, operated by AlphaSynth AI. It supplements our Terms of Service and is subject to mandatory consumer laws in your region.

Paid plans (Builder, Pro, Studio, and related tiers) bill through Stripe. Review invoices, update payment methods, and cancel renewal from your Billing dashboard or the Stripe Customer Portal. Cancellation stops future charges; access and plan benefits typically continue until the end of the current billing period. See Pricing for current plans. [Legal review: confirm cooling-off and auto-renewal disclosures for your markets.]

One-time credit packs are generally non-refundable once credits are delivered to your Forge balance, except where required by applicable consumer law or where we approve a support exception. Included subscription credits may reset each billing cycle according to plan rules shown at purchase. Unused credits from a cancelled subscription may not carry over unless stated on Pricing.

When an AI action fails after credits were reserved, Forge may automatically return credits when our systems detect a failed charge. For disputed spends, contact support with the approximate time, feature used, and any error message. We review good-faith requests but cannot guarantee refunds for outputs you chose to accept or for model quality disagreements.

Forge Desktop is free to install. AI usage bills through your Forge account and credit balance — there are no separate in-app purchase charges in the current beta.

Nothing in this policy limits refund, withdrawal, or cancellation rights you may have under local law (including applicable EU/UK consumer rules where they apply). [Legal review: add jurisdiction-specific withdrawal period and process.]

Billing questions: Contact · support@alphasynthai.com